Privacy Policy

We respect your privacy. This policy explains what we collect, why we collect it, and how we protect it when you interact with VEENA AGENCIES through our website, WhatsApp, phone, or email.

1. Information We Collect

• Inquiry Data: Name, phone number, email address (optional), business type, and your message.
• Communication Metadata: Timestamps, medium (form, call, WhatsApp) and internal follow‑up notes.
• Operational Data: Order references, delivery area, and payment preference when a quotation progresses.

2. Lawful Basis

Our primary lawful bases are: (a) legitimate interest in responding to B2B supply enquiries, (b) contract performance when we prepare or fulfil an order, and (c) legal obligation for records required under Indian pharmaceutical and tax regulations.

3. How We Use Your Data

• Responding to product / availability enquiries
• Preparing quotations and pro‑forma invoices
• Coordinating dispatch and delivery logistics
• Regulatory compliance and audit trail maintenance
• Fraud and misuse prevention

4. What We Do Not Do

We do not sell, rent, trade, or otherwise monetise your personal information. We do not send bulk marketing SMS or email campaigns.

5. Data Retention

Inquiry data is retained only while an enquiry is active plus a reasonable archival period (normally up to 24 months) unless a longer period is needed for invoicing, taxation, or compliance evidence.

6. Security Measures

• Restricted internal access on a need‑to‑know basis
• Use of reputable email / infrastructure providers
• Routine device security (OS patches, malware protection)

7. Cookies & Tracking

This site currently uses minimal analytics (aggregate usage only) and does not profile individual visitors. No third‑party advertising trackers are embedded.

8. Your Choices & Rights

• Request a copy or correction of your inquiry data
• Request deletion where no legal retention obligation applies
• Withdraw from further communication at any time

To exercise a right, email us and include the phone number or email you used so we can locate the record.

9. Third Parties

Operational sharing is limited to service providers necessary for email transport, hosting, logistics, or statutory compliance. Each provider is vetted for data handling standards.

10. International Transfers

Our primary operations are in India. Some infrastructure or backup services may process data in other jurisdictions under appropriate safeguards.

11. Policy Updates

We may revise this policy for accuracy or regulatory changes. The revision date will reflect the latest update. Continued use after changes signifies acceptance.

12. Contact

Questions or requests: veena.agencies@yahoo.com

Last updated: 03 Sep 2025